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Our PolicyRegister
1.1 In these terms and conditions (the ‘Terms’), unless the context otherwise requires, the following definitions shall apply:
"Agreement" means these Terms together with any fee invoice or Order Form in respect of the Online Services (whether in paper form or online).
"Cancellation" means a valid cancellation of this Agreement as provided for within these Terms.
“Commencement Date” means the date from which a Purchaser subscribes to the Online Services.
"Employment Law Telephone Advice" means the employment law legal advice service provided to Subscribers as further described within the 'Employment Law Telephone Advice' section of these Terms.
“Fee” has the same meaning as set out in the Order Form
“Initial Contract Period” means the same as set out on the Order Form.
"Materials" means all material and content which comprise the Online Services and any intellectual property rights therein.
"Online Services" means the secure online environment and Materials known as PrimeHR.
“Order Form” means the document entitled PrimeHR Order Form whereby the Purchaser signifies their agreement to this Agreement or, if the Purchaser has placed an order for the through the PrimeHR website, the confirmation email sent to the Purchaser immediately after the Purchaser placing an order.
"Personal Data" means information relating to an identified or identifiable natural person ('data subject') as defined by article 4(1) of the GDPR provided to the Supplier by the Member (or obtained by the Supplier in the course of providing the Online Services).
"Purchaser" means the person who pays the Fee in respect of a User’s access to the Online Services.
“Renewal Period” means a period of time equal to the Initial Contract Period.
“Subscription” means a subscription for the Online Services.
"Subscription Period" means the term of the Subscription starting on the Commencement Date including the Initial Contract Period and any Renewal Periods.
"Subscription Year" means a period of 12 months starting on the Commencement Date or the anniversary thereof.
"Supplier" means PrimeHR Limited, a company incorporated in England and Wales (with registered number 08953404) whose registered office is at 20-22 Wenlock Road, London, England, N1 7GU
"Unauthorised Person" means any person other than a User.
"Us", "We", or "Our" means the Supplier. “You” means the Purchaser or the User as the context requires.
1.2 In these Terms, reference to any gender includes a reference to all other genders, reference to the singular shall include the plural and vice versa, and reference to persons includes bodies corporate, unincorporated associations and partnerships and any reference to any party who is an individual is also deemed to include their respective legal personal representatives.
1.3 These Terms shall apply in addition to the Supplier's Privacy Policy, a copy of which can be obtained at Privacy Policy
1.4 We recommend that you print a copy of these terms or save a copy to your computer for future reference.
1.5 A reference to legislation is a reference to that legislation as amended, extended, re-enacted or consolidated from time to time.
2.1 In consideration for the use of PrimeHR by the Supplier, the Purchaser shall pay the Fee to the Supplier for the Initial Contract period and pay a further Fee to the Supplier for each and every Renewal Period.
2.2 The Fee, subject to Cancellation, shall become due and payable on the date that the Purchaser purchases the Subscription subject to any payments by instalment as set out in the Order Form.
2.3 Purchasers are to make payment at the point of purchase or by instalments as agreed on the Order Form by direct debit. An invoice will be issued to the Purchaser retrospectively. Where payment is not received either in full or in breach of the agreed instalment option, the Supplier reserves the right to suspend the User’s access to the Online Services until such time as payment is received.
Cooling Off Period
3.1 A Purchaser may cancel this Agreement within 7 calendar days of the Commencement Date (the “Cooling-Off Period”) and, subject to clause 3.3, shall receive a full refund of any sums paid.
3.2 Cancellation must be made by written notice in accordance with the provisions of these Terms.
3.3 A Purchaser who wishes to cancel a Subscription after the Cooling-Off Period has expired should note that no refund shall be made and any sums outstanding shall remain due and payable to the Supplier. Following Cancellation in such circumstances, the Subscription shall terminate with immediate effect and no further access to the Online Services will be possible
4.1 Employment Law Telephone Advice is provided by the Supplier, a service which allows Users to obtain FREE advice on all aspects of UK employment law regarding specific situations they face at work, including dismissal, discrimination, redundancy, collective labour law, contractual issues and new and impending legislation. Use of the Employment Law Telephone Advice is subject to terms and conditions imposed by the Supplier from time to time. The Employment Law Telephone advice service also allows User to access a Health and Safety telephone advice line, Commercial Legal telephone advice line and Tax telephone advice line (“the Supplemental Advice Lines”) which are subject to the same restrictions and terms as the Employment Law Telephone Advice Line unless otherwise specifically stated.
4.2 Employment Law Telephone Advice:
(a) allows Users to obtain a quick check or second opinion on legal issues;
(b) provides telephone assistance only - no letters, faxes or emails will be considered or responded to;
(c) allows Users to make a call of up to a reasonable duration. (Callers with lengthy or complex enquiries will be advised to appoint their own solicitors);
(d) record telephone calls for training and monitoring purposes.
4.3 Employment Law Telephone Advice does not:
(a) offer in-depth help on complex issues;
(b) provide follow up or ongoing advice on a particular situation;
(c) provide information for third parties - clients, colleagues, family or friends; or
(d) take the place of your own or your employer's solicitor.
4.4 Employment Law Telephone Advice telephone Lines are open 00:00-23:59 Monday to Sunday (the Supplemental Advice Lines are open 09:00 to 17:00 Monday to Friday (excluding bank holidays)).
4.5 Employment Law Telephone Advice is subject to a fair usage policy as follows:
(a) Users may make up to twenty four (24) calls to Employment Law Telephone Advice FREE of change each Subscription Year;
(b) Calls in excess of the allowance stated in clause 4.5(a) may be made to Employment Law Telephone Advice, but these will be charged at the applicable rate as shall be notified to the caller at the point of sale.
4.6 Users will be asked for their Company name as proof of purchase when they contact the Employment Law Telephone Advice.
5.1 The username and password assigned by the Supplier allowing access to the Online Services is for the sole use of the User named by the Purchaser at the Commencement Date.
5.2 The User is responsible for the security of the password.
5.3 If the Supplier reasonably suspects that the password is being used by an Unauthorised Person, the Subscription may be withdrawn at the sole discretion of the Supplier.
5.4 The User shall use all reasonable endeavours to ensure the Online Services are not be accessed by any Unauthorised Person and in the event that he suspects such unauthorised use, shall notify the Supplier immediately.
5.5 The User shall use all reasonable endeavours to ensure that Materials downloaded and stored are kept secure and that third parties are prevented from duplicating and reproducing such Materials in whole or in part, other than for the purposes permitted under these Terms.
5.6 The User accepts sole responsibility for the use of the Online Services via his password and shall hold the Supplier harmless and indemnified against any claim, damages, costs, losses and/or liability arising from any Unauthorised Person's use of the Online Services via his password.
6.1 We declare and you acknowledge that all implied warranties and conditions are hereby excluded to the maximum extent permitted by law, and the only warranties that we give are set out in this clause 6.
6.2 We are a provider of practical HR and Learning and Development materials and resources. We do not accept any responsibility for action taken as a result of information provided by us.
6.3 While the Supplier will make all reasonable efforts to keep the Materials up-to-date, the Online Services are for reference purposes only and should not be substituted for professional or legal advice. We reserve the right to amend all or any part of the Online Services at our discretion.
6.4 We provide access to the Online Services and Materials on an "as is" basis only and do not warrant that the Online Services and Materials are complete, accurate, definitive, sufficient and/or appropriate to particular circumstances.
6.5 The Supplier hereby expressly disclaims any liability for the consequences of any advice given to a User arising from his use of the Employment Law Telephone Advice Service.
6.6 In providing the Online Services, we warrant that we do not infringe any intellectual property rights of a third party and that we have all the necessary rights to enter into this Agreement.
6.7 You acknowledges that the Online Services may experience interruptions, delays or loss of data. The Supplier shall make all reasonable efforts to reinstate the Online Services in the event of any such interruption or delay.
7.1 This clause 8 sets out our entire financial liability (including any liability for the acts or omissions of our employees, agents, contributors, consultants and sub-contractors) to you in respect of:
(a) any breach of this Agreement;
(b) any use made by you of the Online Services and/or the Materials or any part of them; and
(c) any representation, statement or tortious act or omission (whether negligent or otherwise) arising under or in connection with this Agreement.
7.2 Except as expressly and specifically provided in this Agreement:
(a) You assume sole responsibility for results obtained from the use of the Online Services, and for conclusions drawn from such use. We exclude all liability for any damage caused by errors or omissions in any information, instructions or scripts provided by you based on information obtained from the Online Services, or any actions taken by us at your direction; and
(b) all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
7.3 Nothing in this Agreement excludes our liability for death or personal injury caused by our negligence; or for fraud or fraudulent misrepresentation.
7.4 Subject to clauses 7.1, 7.2 and 7.3:
(a) we shall not be liable for any direct or indirect loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising; and
(b) our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to the price paid for the Online Services during the 12 months preceding the date on which the claim arose. You hereby agree and acknowledge that this limitation is reasonable.
7.5 For the purposes of this clause 7, "our liability" includes that of any company in our group and our/its (as the case may be) respective agents, employees, contributors, consultants and sub-contractors, "you" includes any other party claiming through you and "loss or damage" includes any losses, damages, costs or expenses whatsoever or howsoever arising in connection with the Online Services, whether under this Agreement or other agreement or in consequence of any misrepresentation, misstatement or tortious act or omission, including negligence.
7.6 We shall have no liability to you under this Agreement arising from:
(a) any event of force majeure as further set out in clause 10;
(b) any error or omission in the Online Services or anything not included in the Materials;
(c) any interruption or unavailability of supply of the Online Services or any feature thereof which is outside of the Supplier reasonable control;
(d) any misuse of the Online Services or Materials by a User; and
(e) the content of the Materials.
8.1 This Agreement may be terminated by either party on written notice if the other party commits a material breach of its provisions that is either not capable of remedy or (if it is capable of being remedied) has not been remedied within 15 days from receipt of a notice specifying the breach and requiring its remedy.
8.2 The Purchaser may terminate this agreement by giving not less than 30 days written notice, such notice to expire at the end of the Initial Period or any subsequent Renewal Period, to the Supplier.
8.3 Notwithstanding the provisions of clause 8.1 and 8.2, the Purchaser has the right to terminate this Agreement without penalty in accordance with Clause 3.
9.1 We take the privacy and the security of the information provided by you very seriously. All information given to us is stored securely and is not accessible to other users. We do not sell, transmit or licence any such personal information to any third party. We will use the information that we collect lawfully for the purposes of fulfilling the Online Services in accordance with the GDPR.
9.2 In the event that we assign, transfer or subcontract our obligations under this Agreement, you acknowledge and agree that your Personal Data may be passed on to a third party in order to continue provision of the Online Services.
9.3 Any Personal Data about you collected by the Supplier may also be used for the following purposes:
(a) to provide customer support and invoicing.
9.4 Please refer to our Privacy Policyfor further information on how we process Personal Data.
We shall not be liable in any way for loss, damage or expense arising directly or indirectly from any failure or delay in performing any obligation under this Agreement caused by an event of force majeure, being any circumstance beyond our control including, but not limited to, war or other action of military forces, terrorism, riot, civil commotion, sabotage, vandalism, accident, break-down or damage to machinery or equipment, fire, flood, acts of God, strike, lock-out or other industrial disputes (whether or not involving our employees). We may in such circumstances suspend provision of the Online Services or terminate this Agreement at our entire discretion.
11.1 We may at any time assign, transfer, subcontract or deal in any other manner with all or any of our rights or obligations under this Agreement.
11.2 We reserve the right at any time to alter, amend, change, modify or withdraw any of the features and benefits that comprise the Online Services. Your continued use of the Online Services after notification of such change shall be deemed to constitute acceptance by you of any such change or modification.
11.3 We reserve all rights in any intellectual property, including copyright in the Materials and this Agreement does not assign any intellectual property rights in the Materials to the Purchaser or any User.
11.4 Any notice served by you under this Agreement shall be effective only if delivered in writing by first class post or by hand and received by us at the address stated on the invoice relating to the Fee or such other address as may be notified from time to time.
11.5 This Agreement shall not constitute a relationship of principal and agent, partners or employer and employee between you and us.
11.6 Your rights and obligations under this Agreement may not be assigned or transferred to any third party without our prior written consent.
11.7 Unless specifically provided otherwise, rights arising under this Agreement are cumulative and do not exclude rights provided by law.
11.8 If any provision (or part of a provision) of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
11.9 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
11.10 This Agreement, the Fee invoice and any agreed written record or Order Form identifying Users constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to the subject matter of this Agreement. Each of the parties acknowledge and agrees that in entering into this Agreement it does not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently made or not) of any person (whether party to this agreement or not) other than as expressly set out in this agreement. The only remedy available to it the breach of the Agreement shall be for breach of contract under the terms of this Agreement.
11.11 A person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999.
11.12 This Agreement shall be governed by and construed in accordance with English law. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.
1Personal Information
2Company Information
3Account Information
Last updated September 01, 2022
This privacy notice for PreciseHR Ltd (doing business as PrimeHR) ('PrimeHR', 'we', 'us', or 'our',), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@primehr.co.uk.
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with PrimeHR and the Services, the choices you make, and the products and features you use. Click here to learn more.
We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Click here to learn more.
We do not receive any information from third parties.
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.
We may share information in specific situations and with specific third parties. Click here to learn more.
We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.
The easiest way to exercise your rights is by filling out our data subject request form available here: Contact Form, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what PrimeHR does with any information we collect? Click here to review the notice in full.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Square. You may find their privacy notice here: Square Privacy Policy.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: Cookies Policy.
The information we collect includes:
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: Cookies Policy.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@primehr.co.uk.
In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: National Data Protection Authorities.
If you are located in Switzerland, the contact details for the data protection authorities are available here: Data Protection Authorities.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit About Ads. For further information, please see our Cookie Notice: Cookies Policy.
If you have questions or comments about your privacy rights, you may email us at info@primehr.co.uk.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at info@primehr.co.uk
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: Contact Us.